Customer relations and factoring – how to maintain trust

Selling invoices via factoring does not have to negatively affect the customer relationship. On the contrary, it can create clarity, structure and professionalism in the payment flow.
Many companies worry about how factoring is perceived by customers. But with the right communication, it is easy to maintain – and even strengthen – trust.
How to communicate factoring to customers:

• Inform that an external partner handles invoices – for clarity and efficiency
• Emphasize that the terms and conditions are unchanged – it’s just the payment flow that’s handled differently
• Choose a factoring partner with a professional tone and clear communication

Customers appreciate structure and clarity. By selling invoices through a reputable factoring solution, you show that you have control over liquidity and cash flow – which also creates security for the customer.